Orders are processed and shipped during regular business hours Monday through 12:00 pm EST Friday (excluding holidays) and usually ship within 1-2 business days.* Orders placed after 12 PM EST on Friday will not be processed until the next business d

Orders are processed and shipped during regular business hours Monday through 12:00 pm EST Friday (excluding holidays) and usually ship within 1-2 business days.* Orders placed after 12 PM EST on Friday will not be processed until the next business day.We do not ship to Puerto Rico, Canada, Central America, South America or overseas at this time. We do ship to APO addresses.*Orders placed during promotions, holidays, and at the beginning and end of the month may experience a slight delay in shipping due to an increase in order volume.<img src="https://attachments.gorgias.help/B9Zby7ZGXmNxeNk3/hc/mJQz8751N07adpn4/2026010113-5efedc2d-637a-459b-8d4a-dabaed25f1a2-unnamed-1.webp" style="width: 1600px;" class="fr-fic fr-dib">

Shipping & Handling

We want returns to feel simple and stress free, so we’re sharing a few of the most common Return Policy FAQs to help you show up confidently for your Clients. You can always find more details in the Return Policy and Help Center. FAQs:. Can I return

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:e378d941-8236-4c47-aecb-dc04b3bde3f5-8" data-testid="conversation-turn-18" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="8300206e-d511-445d-989e-d44631e19fa1" dir="auto" data-message-model-slug="gpt-5-2">We want returns to feel simple and stress free, so we&#x2019;re sharing a few of the most common Return Policy FAQs to help you show up confidently for your Clients. You can always find more details in the <a href="https://crunchi.com/pages/return-policy?als">Return Policy</a> and <a href="https://crunchi.com/pages/help-center?hcUrl=%252Fen-US">Help Center</a>.</div></div></article>FAQs: Can I return part of a set? Sets or bundles can be partially returned. Refunds or credits will be issued only for the eligible items that are returned, in accordance with our return policy. Items not returned are not eligible for a refund or credit.Do I qualify for a return if I used the New Client code? Yes. Orders placed using the New Client code are eligible for return. However, only&#xA0;non-sale items&#xA0;within the order qualify for a return. Sale items remain final sale and are not eligible for return or refund.Do you permit exchanges?&#xA0;Some returns may qualify for an exchange, meaning you won&#x2019;t need to ship the item back. If eligible, you&#x2019;ll receive a replacement and be encouraged to keep, recycle, or donate the item. Eligibility will be shown during the return process.First-Time Foundation/Tinted Exchange:&#xA0;We want you to feel confident in your shade choice! If it&#x2019;s your first purchase of a foundation or tinted moisturizer with Crunchi and the color isn&#x2019;t quite right, we&#x2019;ll be happy to offer you a one-time replacement for a better match.**Please note that if you qualified for a replacement, the return is considered resolved through the replacement option provided. At that point, the item is no longer eligible for a refund to your original form of payment.NOTE: Crunchi does not accept returns on sale items or discounted items (including promotional bonus products, products redeemed as a Loyalty reward, First Time Foundation/Tinted purchased on sale, or the Advocate Enrollment fee of $49).

Most Common Return Policy FAQs

Crunchi Advocate Resource Center

You’ll find a few especially helpful FAQs from our Return Policy, along with the shipping options available for you and your Clients.

Returns, Shipping & Handling

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