Most Common Return Policy FAQsUpdated 3 months ago
We want returns to feel simple and stress free, so we’re sharing a few of the most common Return Policy FAQs to help you show up confidently for your Clients. You can always find more details in the Return Policy and Help Center.
FAQs:
Can I return part of a set?
Sets or bundles can be partially returned. Refunds or credits will be issued only for the eligible items that are returned, in accordance with our return policy. Items not returned are not eligible for a refund or credit.
Do I qualify for a return if I used the New Client code?
Yes. Orders placed using the New Client code are eligible for return. However, only non-sale items within the order qualify for a return. Sale items remain final sale and are not eligible for return or refund.
Do you permit exchanges?
Some returns may qualify for an exchange, meaning you won’t need to ship the item back. If eligible, you’ll receive a replacement and be encouraged to keep, recycle, or donate the item. Eligibility will be shown during the return process.
First-Time Foundation/Tinted Exchange: We want you to feel confident in your shade choice! If it’s your first purchase of a foundation or tinted moisturizer with Crunchi and the color isn’t quite right, we’ll be happy to offer you a one-time replacement for a better match.
**Please note that if you qualified for a replacement, the return is considered resolved through the replacement option provided. At that point, the item is no longer eligible for a refund to your original form of payment.
NOTE: Crunchi does not accept returns on sale items or discounted items (including promotional bonus products, products redeemed as a Loyalty reward, First Time Foundation/Tinted purchased on sale, or the Advocate Enrollment fee of $49).