Crunchi Pay through Hyperwallet FAQsUpdated 3 months ago
What is Crunchi Pay through Hyperwallet?
Crunchi Pay through Hyperwallet is a payment provider that allows us to quickly and securely send your commission payments to you, and it allows you to decide how and when you want to access those funds.
How do I activate my Hyperwallet account?
All Advocates will receive an email from Hyperwallet with an invitation to sign up to receive commission payouts via the methods listed below.
To activate your Hyperwallet account, you will need to enter either the email address that you used to register as an Advocate or your Crunchi Advocate ID. Your Advocate ID can be found at the top left-hand corner of your Advocate Back Office Overview Page.
Use this activation link to activate and login to your Hyperwallet account: https://crunchi.hyperwallet.com/
New Advocates are registered in the Hyperwallet system within a week of enrolling and once they are registered will receive an email requesting that they activate their account. If you have been a registered Advocate for over a week and have not received an activation email, please contact Crunchi Support at [email protected] or by calling (888) 831-3133.
I see an option when registering to sign up as a business entity or as an individual. Which option should I choose?
You want to register your Hyperwallet account under whichever name you choose to file taxes under. For example, if you file taxes under your business name, then you would choose the business entity option. If you plan to file taxes under your personal name, then you would choose the register as an individual. However, with either option, you need to make sure this is the name that matches your Tax Identification Number. For example, your SSN or EIN.
I haven’t received an email from Hyperwallet asking me to activate my account, but I noticed that commissions have been disbursed. What should I do?
If you have not received an activation email from Hyperwallet but have been notified by Crunchi that your first payment has been sent, click here.
How much does Hyperwallet cost?
There are no initial start-up fees or monthly fees, only individual payout transfer fees (see below).
How do I receive funds from Hyperwallet?
There are several transfer methods available. We deposit your Crunchi commission into your Crunchi Pay through your Hyperwallet account and then you decide how you want to access those funds, allowing you to customize your payout experience to your personal needs.
See below for options & transfer fees.
- Bank Transfer Fee: $ 0.95
- Debit Card Fee: $1.50
- PayPal Fee: $0.25
- Venmo Fee: $0.25
- Check Fee: $3.00
If I choose the option to have my commissions deposited into my bank account, how long will it take before my funds are made available?
This process can take anywhere from 1 to 3 days.
How do I receive my funds via PayPal if I don’t have a PayPal account, or if I have an account but it’s under a different email address than my Hyperwallet account?
See this article for complete options/details surrounding PayPal transfers.
How long will it take for my commission to show up in my Hyperwallet account?
You will see your commission immediately after the weekly/monthly commission has been paid.
What happens during tax season when I need to access my annual 1099?
Annual 1099s will be available through Crunchi Pay for Advocates earning $600 and above. This information can be found directly in your Hyperwallet portal by January 30th of the following year.
How do I contact Hyperwallet Customer Service?
Hyperwallet offers phone, chat, and email support.
- Email: [email protected]
- Telephone: Live customer service representatives are available for support:
- English: Monday – Friday 08:00 – 20:00 PST, Saturday & Sunday 08:00 – 17:00 PST
- U.S.A. / Canada Toll-Free: 1-877-546-8220