Crunchi Loyalty FAQsUpdated 3 months ago
What benefits will my Client enjoy as a Crunchi Loyalty Member?
Your Client will get points for every $ spent, based on tier status, access to special member-only perks, birthday gifts, and the ability to redeem points for rewards, including free products.
Is there a fee to join the Crunchi Loyalty Program?
No, Crunchi Loyalty is absolutely free to join, with no participation requirements. Additionally, signing up for the program does not need to be associated with an order.
Can an Advocate also participate in the Crunchi Loyalty Program?
No.
If I deactivate as an Advocate, will I be automatically enrolled in the Loyalty Program?
Yes! Your account will automatically be enrolled in the program and you will begin earning points on all future orders. Your account will continue to be linked to your upline.
Is there a way for me to see which of my Clients have enrolled as a Crunchi Loyalty member?
No, but clients can view their points by logging in and navigating to the loyalty page.
If my Client is linked to me as their Advocate when they enroll in the Crunchi Loyalty Program, will their Client account stay linked to me?
Yes! Your clients will remain linked to you.
Is there a minimum order amount for clients to use their points/rewards?
If a Client is redeeming a reward during checkout (cash off their order), there is a $50 subtotal order minimum.
If a Client is redeeming points for an exclusive product reward on the loyalty page, there is no order minimum. Please note: Client is responsible for shipping and handling.
What are the program tiers?
There are three tiers based on a Client’s annual spend—Tier 1: Nurture (free), Tier 2: Grow ($350 spend), and Tier 3: Glow ($700 spend).
If my Client has multiple Client accounts, will they be able to redeem their points on any one of those accounts OR just the Client account they used when signing up as a Loyalty member?
They can only earn, track, and redeem their points in the Client account they used upon enrollment into the program.
If my Clients check out as a guest, will they still earn points for their order if they use the same email address as my account?
Yes, as long as you place the order using the same email tied to their loyalty account.
Do loyalty points expire?
Yes, points expire after 6 months from the date earned.
How are loyalty points earned?
Points are earned points based on the cart subtotal.
How are loyalty points redeemed?
Points can be redeemed in various redemption intervals at checkout on orders over $50, or for free product rewards on the loyalty page.
Can Clients purchase extra loyalty points?
No, points cannot be purchased.
Are loyalty points returned if an item is returned?
Yes, if a Client redeemed points for a reward on that order, the points are returned to a Clients account if an item is returned.
Subsequently, any points earned on a purchase that is returned will be removed from the Clients account.
How can Clients view their loyalty points?
Clients can view their points balance on the loyalty page after logging in.
Do tax/shipping costs accrue loyalty points?
No. Points are based on the product’s subtotal amount.
Can loyalty points be used for Advocate enrollment?
No.