Additional FAQsUpdated 3 months ago
When items have CV and QV, do those values match the subtotal of the item dollar for dollar?
Currently, if an item has QV or CV associated with it, then those volumes will be the same as the subtotal dollar amount of that item.
If the item is discounted, then the subtotal will be discounted, and that subtotal will be used for volumes. For example, if an item is regularly priced at $48 but on sale for $45, the subtotal for that item would be $45 and the volume associated with that item would be 45. Other examples of this would include when an Advocate discount is used, CrunchiCash is redeemed or a promotion is applied.
Additionally, products such as Advocate Enrollment Fees/Renewals, SWAG, Advocate tools, and event tickets do not have any volume associated with them and future products may have different volumes associated with them than their retail amount. If this occurs, we will notify our community.
Do any products have a reduced CV/QV?
Yes. Body Category has volume (CV/QV) that corresponds to 60% of the purchase price.
Why is the volume data in my ‘General Qualifications’ different from the data on my Overview Page?
The data shown on your ‘Overview’ page is real-time data, meaning it is updated every 15 minutes and has the most up-to-date information. The data showing in your ‘Commissions’ portal is bonus data. It is updated hourly (approximately five minutes past the hour) every day.
What items are currently non-commissionable (hold no volume)?
The following categories are non-commissionable: Advocate Enrollment Fees/Renewals, event tickets, SWAG (t-shirts, hats, cups, etc.), Advocate tools, GWP offers, and gift cards (when purchased). If other items and products are deemed non-commissionable, we will notify our community.
What happens to my volume and commissions if a Client returns a product?
If the product return is processed before commissions for that product have been paid then the volume for that product will be deducted with the return.
If the product return occurs after the commission has already been paid, the commission paid on that item will be taken back in what is called a Clawback. The Clawback will be deducted from the commission in the period when the return is processed.
Here’s an example of Clawback: Client Suzy purchased a Solarise® Bronzer & Smart Primer® on April 24th. Suzy’s Advocate, Mary receives a commission for Suzy’s purchase in her April commission. On May 19th, Suzy returned her Solarise® Bronzer to Crunchi Corporate. Once the return is processed, Mary receives a Clawback in the amount of the original commission earned in April. The Clawback is shown in Mary’s next commission report.
How long do I have to dispute my commission statement and claim any “lost” orders?
Commission disputes must be emailed to info@ crunchi.com before the 12th day of the following month. For example, a dispute for an August commission statement must be emailed before September 12th.
How often do bonus calculations run?
Bonus calculations are run hourly (approximately five minutes past the hour) every day.
How can I confirm my goals have been achieved on the last day of the month?
Bonus calculations run hourly (approximately five minutes past the hour) every day. After each run, the data in your Advocate Back Office will update, showing your most accurate titles, commissions, and bonus. While the data in the Advocate Back Office is incredibly accurate, titles, commissions, and bonuses are not official until the commission review process is complete. Note: Keep in mind different time zones may affect your numbers.
What happens if a New Client misses my replicated website?
Not to worry! If your New Client forgets to use your replicated website, they can enter your name at checkout. When they enter your name, their order will be credited to you.
What happens if a New Client forgets to enter my name at checkout?
They can simply email [email protected] to have their order moved. This email must be sent within 12 days of the order date.
What can I do if my New Client places an order on the wrong replicated site?
If your New Client places an order on the wrong replicated website, they can simply email info@ crunchi.com to have their order moved. This email must be sent within 12 days of the order date.
Additionally, remember that current Clients who have previously ordered from your replicated site are automatically connected to you moving forward, regardless of whether or not they use your replicated site at checkout.